F A Q’s All you need to know

F A Q’s All you need to know

 If you have any questions or queries that are not covered here please go to our contact form and submit an enquiry we aim to contact you within 24-48 hours 

  1. Where can I find the document I need ( You can either use the menus or use the search facility )
  2.  How can I purchase documents ( You will need to register your company with CRL via the web form first then you are free to purchase any material you require)
  3.  Do I have to register to purchase materials ( Yes all customers must register first but you can preview selected pages of documents without registering)
  4.  I cannot see the whole document how do I know its suitable for my needs ( If you have any further queries please send us an enquiry and a technical expert will contact you)
  5. What payment methods can I use ( You can use all major credit and debit cards we do not accept purchase orders, cheques or PayPal at this time)
  6. I am an overseas client not in the UK do I have to pay VAT ( The website will automatically request information regarding your location and if you are not liable you will not be charged) 
  7. Can I pay in my local currency ( Yes the website will convert your payment to your local currency)
  8.  Do you have documents available in any other languages ( At this stage we plan to offer English(GB) and Mandarin however if the volume of requests is substantial we may offer this service in the future) 
  9. Will we receive a validated receipt ( Yes you will automatically receive an email of the transaction via your chosen email)
  10. Do you offer any discounts ( You will receive regular discount codes that you can apply once you have registered)
  11.  What if my download is corrupted or the format is not compatible ( Contact us via the web form on the website and provide details of the issue we will contact you to resolve this within a maximum of 2 working days )
  12.  If we can’t find what we need can we send a request to CRL ( CRL gladly accept any requests for additional material if there is a significant market for the product or we can offer a bespoke solution)
  13.  I am a consultant can I use your document service. ( Documents are intended for end users and are not permitted to be reproduced for financial gain or dissemination to your clients nor sold as your own material, please read our terms and conditions of sale) 
  14. I am a trainer can I use your material ( Documents are intended for end users and are not permitted to be reproduced for financial gain or dissemination to your clients nor sold as your own material, please read our terms and conditions of sale. However if you wish to become an affiliate partner you can deliver the training under agreement with CRL) 
  15. I am a teacher/lecturer within a specified educational organisation can I use your material ( Yes you can use the material if it is solely intended for internal use )
  16.  Can I write technical documents for CRL for sale on the website ( Yes you can CRL are happy to accept documents once approved and offer a standard fee of 30% of every sale to the author we are always looking for documents related to all current ISO Management systems and other compliance schemes, please contact us for further information)
  17.  Can I amend the font; remove the branding and watermarks? ( Yes using standard word, excel and PowerPoint functions and you can rebrand as your own)
  18.  Do you provide refunds if we are not satisfied?(You must ensure that when you buy a product/document that it is exactly what you require. You can preview the document on the website and look inside to make sure you are 100% happy. Please read our terms and conditions of sale as once downloaded due to copyright issues we cannot offer refunds)
  19. Can you provide a trainer to deliver the training and how much will this cost ( Yes we can general costs are £649 per day plus expenses but please contact us via the web enquiry form and we will respond within 2 working days)
  20.  Can you provide advice and support for any queries with document formatting etc. ( Yes please contact us via the web enquiry form )
  21. Can we set up an credit account with CRL ( At this stage we do not have this facility and payment must be made at the time of the purchase)
  22. Can you amend documents and tailor them specifically for our business (Yes we can do this but you will need to contact us and provide details of what services you require. The costs will be typically £649 +VAT per day )
  23. Will you send us updates when new documents are available ( Yes once you have registered with CRL the website will send you notifications of new documents to your chosen email address)
  24. Do you have a contact phone number ( At this stage we do not however if you submit a query on the site contact form we are happy to forward a contact number to you)
  25. Do you have a skype or webex facility for any queries ( Yes we do please submit a request via the contact web form)
  26.  Can we talk to the technical author of the documents ( If required yes but this will be chargeable after the first hour and available on request)
  27.  I cannot find a FAQ to suit my enquiry ( Please submit a web form contact via the website and we will aim to respond within 2 working days)